About Your Local MINI Retailer | Jardine Milton Keynes

Automatic
Manual
Petrol

Automatic
Manual
Petrol

Automatic
Manual
Petrol
Electric

Automatic
Petrol

Automatic
Petrol

Automatic
Manual
Petrol

Automatic
Electric

Automatic
Petrol

Automatic
Petrol

Automatic
Electric

Automatic
Electric

OUR CUSTOMER REVIEWS

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

146 ratings and 93 comments received in the last 90 days.

22 April 2024

Great customer service. All of our questions were answered and nothing was too much trouble. Friendly atmosphere. Lots of coffee! Our dog was made very welcome too.

17 April 2024

Excellent service and advice from David Reynolds.

06 April 2024

Sales people were interested and keen to help

05 April 2024

David Reynolds from Jardines Milton Keynes could not have made the process any easier, it was totally stress free

04 April 2024

All was very good

04 April 2024

Kept informed and updated

30 March 2024

Kept up to date on order. Friendly staff

29 March 2024

as usual, servcie received from sales consultant Jason Crook was outstanding

26 March 2024

really felt at home.. comfy waiting areas, display area for my new car, and refreshments...

26 March 2024

Joe Gracci at MINI Jardine Milton Keynes looked after us throughout the whole process and answered all our concerns.

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24 March 2024

Joe Graci was helpful and genuinely supportive, explaining the finance and lease options, ensuring I understood and that my option was affordable. He was reassuring throughout, especially during my first drive in a automatic. Great experience.

24 March 2024

Thoughtful and clear presentation of details

23 March 2024

The centre was well kept, vehicles were displayed beautifully and my own vehicle was presented beautifully on collection day.

21 March 2024

Emma, our sales rep, was excellent

20 March 2024

Great handover, Natalie walked me through the car, which was great. My only small grip, is I have always had some mini freebies, which I love. This time there was none, and it's my third car, so thought I might get a little gift!

20 March 2024

Was able to get a new car within a couple of weeks

18 March 2024

We were disappointed about the delay and on collection had scratches. However, Lauren ensured we were kept well informed throughout the process and went the extra mile to ensure repairs were done asap incl arranging delivery to our home in London.

18 March 2024

All details covered.

13 March 2024

Everything was very smooth and stress-free, especially given the short time frame we had to work with. All relevant information was shared face to face and further information and links regarding insurance and finance were e-mailed promptly.

12 March 2024

Good service, efficient, listened to what we wanted, not pushy

07 March 2024

Very attentive and helpful

06 March 2024

Natalie was an absolute joy to do business with. She was kind, polite, patient, attentive and very professional.

04 March 2024

Brilliant customer service

01 March 2024

I had an amazing experience with Natalie, she took time to understand my needs and provide a quote which would suit these as best as possible. She also made the day that I picked up the car really special.

28 February 2024

Joe gives the right amount of service, without being overly pushy, which I wouldn't like. He was thorough and kept me up to date with the sale and forms I needed to complete.

28 February 2024

Can't fault them

26 February 2024

David looked after us really well

23 February 2024

I couldn't have asked for a better experience than the first class service received from David Reynolds @ Jardines Milton Keynes. Every car dealership would benefit from having a David Reynolds! In fact every industry!

23 February 2024

I'm a huge fan of Mini and I've arrived at that point largely because of the quality of the cars but also because of the quality of the Sales people employed at Jardine Motors. All of them are truly exceptional people.

23 February 2024

Every aspect was dealt with smoothly and efficiently. I always felt like a valued customer.

23 February 2024

Emma was great.

22 February 2024

Joe Graci the disability representative at milton keynes was brilliant at handling all aspects of ordering the car and the handing over of the car

24 April 2024

Great people

24 April 2024

Squeezed in replacing front brake pads, picked up on as needing done during inspection

21 April 2024

Good management

20 April 2024

Was absolutely lovely that I was greeted on arrival to the parking area

18 April 2024

Thank you, we received excellent service from every member of staff.

18 April 2024

Very satisfied

15 April 2024

Service completed and kept me up to date

15 April 2024

still waiting for an email confirming my booking for the work that needs to be done and a quote on tyres after 7 days i received a text but specifically asked for an Email confirmation

14 April 2024

Efficient and accommodating service.

13 April 2024

Good overall experience from start to finish And I was kept well informed by the advisor

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12 April 2024

Chris B was a great ambassador for Mini. He was professional and communicated with me while I was waiting.

10 April 2024

Date arranged for my service to fit in with me. They rang me when it was ready to pick up but I was out for lunch so they didn't insist on me picking it up straight away, I could get it when it was convenient for me.

10 April 2024

Nice an quick and easy

09 April 2024

it was easy and seamless

08 April 2024

I was encouraged to use your automated system as opposed to dealing with a human being. The computer system was very poor as it did not recognise my online booking and I had to re enter my service requirements and seek help from an assistant.

08 April 2024

Fine

07 April 2024

Communication was great at the start but very erratic towards the end and I still have a problem.

03 April 2024

they didnt wash car as agreed service light had been left on and had to wait for it to be sorted

01 April 2024

Overall great experience

01 April 2024

Very efficient. All staff extremely welcoming and helpful. Even sent a video of what had been done at service.

31 March 2024

Friendly staff at Jardine MK make the whole experience enjoyable and stress-free!

31 March 2024

The staff were very friendly, especially the reception team & my service advisor.

26 March 2024

Everything about the experience was excellent

20 March 2024

Good customer service and went through everything with me

19 March 2024

As before

18 March 2024

Committed to spend c. £550, but of course lots of other things were found at the end of warranty check and the total cost would have been c. £1500 if we had proceeded with all recommendations.

14 March 2024

I was kept abreast of any developments with my car throughout the process

14 March 2024

Couldn't fault the service. First time I have used Jardine to carry out a service on my vehicle and is now my preferred supplier.

13 March 2024

I booked the car in for a brake fluid service as I received an Email, booking in person at Mini was awful, one member of staff working who after ignoring the fact I was in front of her for 10 minutes or so said " I would need to bear with her"!!

12 March 2024

Quite simply from start to finish you are kept aware not only of the timetable for the repairs or service but also the cost.

11 March 2024

09 March 2024

As soon as the estimate was authorised by Mini Insurance (which tool 6 working days) Alexia had passed this onto the Service Department who began the repair immediately.

08 March 2024

Full and clear explanation of work undertaken.

08 March 2024

Profession work carried out and good value

08 March 2024

All went to plan

06 March 2024

The experience was great. From being greeted as I drove in, to the very polite friendly staff explaining the service I had and the parts being replaced and then collection.

05 March 2024

Disappointed that the problem was discovered last time it had diagnostics

04 March 2024

All as it should be

04 March 2024

Natasha Asif is excellent and always provides the right level of support when I've needed either a technical investigation or service/MoT booking

04 March 2024

Alexia was excellent, she dealt with a number of issues she inherited very well

04 March 2024

Very satisfied

03 March 2024

Polite and friendly.

29 February 2024

Profesional advice and nice staff

28 February 2024

As the work progressed, I was kept up-to-date.

27 February 2024

I was pleased with the video I received in relation to the MOT thar my car was in for and the quality of the seating area while I waited.

26 February 2024

Super customer service.

26 February 2024

The staff were friendly and no messing with booking in and satisfying completion.

26 February 2024

Really well looked after throughout the experience. All was clear and super easy which is fantastic.

25 February 2024

Kept me updated, lovely staff

25 February 2024

Never have any problem with booking services etc. This time with Alexia was no different.

24 February 2024

Efficient and had parts in stock to complete work needed

24 February 2024

As always the lady who looked after me was customer focused, she was polite and made sure all my queries were supported well.

23 February 2024

The showrooms are immaculate. Staff on hand the entire time. Super friendly also.

23 February 2024

Everything was done within the time scheduled and the car was returned washed and ready to drive away.

23 February 2024

Receptionist very polite and helpful, car cleaned very good.

23 February 2024

Brilliant customer service

23 February 2024

Polite staff, comfortable waiting area, nothing too much trouble.

22 February 2024

Alexia and Kevin gave great service

22 February 2024

Details of service items and cost, were well explained.

22 February 2024

Excellent customer service, staff and environment. Was kept well informed throughout.

05 February 2024

Once I'd arrived, no one seemed to know what to do with me, so I sat and had a lovely drink while I waited

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